Please Read Before Booking
Thank you for your interest in booking with Naturally Chic Salon
We are very honest about what service we can and cannot do. We cannot repair or fix heat damged hair, chemically altered hair or breakage. Please read through all of my policies and information provided below before booking your service to ensure you qualify for our services. Booking an appointment means you are in full agreement with policies and information provided.
We are very honest about what service we can and cannot do. We cannot repair or fix heat damged hair, chemically altered hair or breakage. Please read through all of my policies and information provided below before booking your service to ensure you qualify for our services. Booking an appointment means you are in full agreement with policies and information provided.
NATURALLY CHIC POLICIES
Please read through all of my policies and information provided below before booking your service. Booking an appointment means you are in full agreement with policies and information provided.
APPOINTMENTS
We are a by appointment only salon. We do encourage our guests who have chosen us as their primary salon service provider to book appointments in advance. It's not our practice to "squeeze" guests in as we understand that diminishes the level of service and the experience we desire for our guests. Should you like to book an appointment with us you can do so by our online booking system 24/7.
BOOKING FEE
In order to reserve your appointment, our salon requires a $25 or $50 booking fee due to secure your appointment, this fee will be applied towards your service you booked. If you fail to show up for your appointment or cancel, the booking fee will be retained by the salon as a cancellation fee.
PAYMENT
The remaining balance of the services booked is due at the time of service completion. We accept payment in the form of cash, debit, and credit card payments only. If using a card you will need your physical debit/credit card to check out and the name must be the same name on a valid ID or driver’s license.
LATE ARRIVAL
You are allowed a 5 min grace period to arrive at your appointment. Arriving more than 15 minutes late may result in your appointment being canceled or rescheduled. Each service is allotted a specific amount of time to ensure quality and efficiency. If your tardiness prevents the full service from being completed, we reserve the right to cancel or reschedule your appointment.
RESCHEDULE
We understand that unexpected changes can happen. You may reschedule your appointment one time if done at least 48 hours before your scheduled time. Rescheduling can be done through your confirmation email or by logging into your profile.
After one reschedule, a new booking fee will be required, and excessive rescheduling may result in being unable to book or reschedule future appointments.
CANCELLATION | NO SHOW
In order to continue offering flexible scheduling to all clients, we require a minimum of 48 hours’ notice for any cancellations. Cancellations must be made through your confirmation email or by logging into your profile on our booking site. Booking fees are non-refundable and will be used as your cancellation fee.
NO SHOW
Clients who fail to show up for their appointment without notifying the salon by phone, text, or email will be considered a no-show. No-shows will not be permitted to book future appointments at the salon.
MEDICAL & SAFETY EXCEPTION CLAUSE
Should your stylist need to cancel an appointment due to unexpected illness, unsafe weather conditions such as level 2-3, power outages, or any other force events with less than 24 hour notice. We will make every attempt to reschedule you back on my calendar as soon as possible of the missed appointment.
ADJUSTMENTS
We are committed to Customer Satisfaction therefore, If you are not satisfied with the results of your salon service due to a possible error made by us. Let us know within 48 hours of your visit and we will attempt to rectify the situation. Please note that we do not offer refunds for any salon services.
RETAIL PRODUCTS | DIGITAL POLICY
ALL SALES ARE FINAL for any hair care products, digital courses, hair accessories, or devices. We do not accept returns on any products purchased once you leave the salon.
HAIR PREPARATION
You will receive an email with instructions on how to prepare for your appointment. Please read it in its entirety to avoid not arriving at the salon as instructed and service being declined.
PHOTOS | VIDEOS
We showcase our work through 📸📹 photos/videos. By booking an appointment you are agreeing to any photos or videos before, during & after your service being taken or recorded to be posted on our website, social media or marketing material..
NON-KID FRIENDLY SALON
Our goal is to provide our guests with the best experience possible. We like to create an atmosphere for our guests to be able to come to relax without any distractions. You must be 13 yrs old & older to receive services at our salon.
FREQUENTLY ASKED QUESTIONS
WHERE IS THE SALON LOCATED?
We're located inside the Office Building; the address is 1495 Morse Road Suite B3 Columbus, Oh 43229. (Next to Chase Bank)
HOW DO I BOOK AN APPOINTMENT?
We do all our booking through our online booking site where you can book online 24/7 at your convenience.
WHAT DO YOU SPECIALIZE IN?
We provide services to women and men who wear their hair natural. We specialize in cutting, coloring, and styling naturally curly, coils and wavy texture hair in its natural state. We also service women and men who are experiencing hair loss issues or scalp issues.
DO YOU ACCEPT WALK-IN?
Our salon is a by appointment only salon, we currently don't offer walk-in services due to we may not be able to accommodate requests for walk-ins or same day appointments. We prefer all clients’ to book online through our online booking site to receive a service from us.
WHAT SERVICE DO I BOOK FOR?
If you're a new client seeking education about your natural hair, please select a service from our New Client Menu based on the style you'd like to wear. If you're simply looking for a style, you may choose any option from our Service Menu that fits your needs. Each service includes a brief description outlining what's included.
CAN I BRING MY FRIEND, FAMILY, OR CHILDREN WITH ME TO MY APPOINTMENT?
No extra guests are allowed in the suite unless being serviced due to the limited space. No pets or animals.
WHAT SERVICE DO YOU OFFER?
All services that we currently offer are listed on our service menu. If you don't see it listed we don't offer that service.
FOR CURLY HAIR CUT APPOINTMENT
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shape that you want your hair to be cut like.
One photo should be a shape similar to your desired cut shape but one that you dislike.
*Keep in mind the pictures should be of similar length, density of your current hair or desired cut you want*
ARE COLOR CONSULTATION REQUIRED FOR NEW OR EXISTING CLIENTS?
Yes, a consultation is a separate appointment that helps determine if you're a good candidate for a color service. By doing a consultation it gives the client the ability to ask questions and obtain a clear understanding of the process as well as the associated cost for the color service. Consultations must be performed 48 hours prior to appointments.
HOW SHOULD I PREPARE FOR MY COLOR CONSULTATION?
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shade and the styling in the photo should mimic how you wear your hair 90% of the time.
One photo should be a color similar to your desired color but one that you dislike.
HOW SHOULD MY HAIR BE FOR MY COLOR APPOINTMENT?
Hair needs to be stretched, you can blow dry it straight. The hair doesn’t have to be bone straight but be stretched, untangled and manageable.
DO YOU PROVIDE HAIR LOSS SERVICES?
No, I do not offer hair loss treatments or services aimed at regrowing hair. If you are experiencing hair loss, I recommend consulting a Dermatologist for a proper diagnosis and treatment plan. However, as a Trichologist, I am not licensed to diagnose medical conditions or perform medical procedures.
DO YOU PROVIDE HAIR LOSS STYLING SERVICES?
Yes, depending on the severity of your hair loss, I may be able to recommend natural hairstyles or extension options that are suitable for your current condition.
DO YOU PROVIDE SERVICES FOR SCALP CONDITIONS?
Yes, I offer non-medical scalp treatments designed to support scalp health and maintenance for conditions such as psoriasis, seborrheic dermatitis, and dandruff. These treatments are not a substitute for medical evaluations or diagnoses. If you suspect you have a scalp condition and have not yet received a diagnosis, please consult a Dermatologist.
DO YOU WORK WITH CLIENTS WO ARE TRANSITIONING FROM RELAXER?
Yes, if the client is transitioning from a relaxer and is ready to big chop and cut off all the straight ends. We do not do short barber haircuts, if you wish to cut your hair or chop it off shorter than 2 inches then we suggest seeing a barber.
DO YOU WORK ON CLIENT WHO HAVE LOSS OF CURL FROM HEAT, COLOR, TEXTURIZER, SMOOTHING TREATMENT OR KERATIN TREATMENT?
Yes, as-long as the damage isn't severe we need some texture to be able to style it in a twist style. Loss of curl or elasticity hair vs transitioning hair is different when it comes to big chopping. Loss of curl or elasticity hair can vary throughout the hair, it can be at the roots, mid shaft, and the ends in different areas of the hair. Only way to get rid of that damage is to fully shave it all off.
I recommend transitioning at least 9-12 months or however long it takes for the curl to be back healthy. Unfortunately we cannot repair damage, you must cut it off. Which is why we suggest transition for at least a year before coming in. Please be patient and understand that it can take time to get your hair back healthy.
We're located inside the Office Building; the address is 1495 Morse Road Suite B3 Columbus, Oh 43229. (Next to Chase Bank)
HOW DO I BOOK AN APPOINTMENT?
We do all our booking through our online booking site where you can book online 24/7 at your convenience.
WHAT DO YOU SPECIALIZE IN?
We provide services to women and men who wear their hair natural. We specialize in cutting, coloring, and styling naturally curly, coils and wavy texture hair in its natural state. We also service women and men who are experiencing hair loss issues or scalp issues.
DO YOU ACCEPT WALK-IN?
Our salon is a by appointment only salon, we currently don't offer walk-in services due to we may not be able to accommodate requests for walk-ins or same day appointments. We prefer all clients’ to book online through our online booking site to receive a service from us.
WHAT SERVICE DO I BOOK FOR?
If you're a new client seeking education about your natural hair, please select a service from our New Client Menu based on the style you'd like to wear. If you're simply looking for a style, you may choose any option from our Service Menu that fits your needs. Each service includes a brief description outlining what's included.
CAN I BRING MY FRIEND, FAMILY, OR CHILDREN WITH ME TO MY APPOINTMENT?
No extra guests are allowed in the suite unless being serviced due to the limited space. No pets or animals.
WHAT SERVICE DO YOU OFFER?
All services that we currently offer are listed on our service menu. If you don't see it listed we don't offer that service.
FOR CURLY HAIR CUT APPOINTMENT
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shape that you want your hair to be cut like.
One photo should be a shape similar to your desired cut shape but one that you dislike.
*Keep in mind the pictures should be of similar length, density of your current hair or desired cut you want*
ARE COLOR CONSULTATION REQUIRED FOR NEW OR EXISTING CLIENTS?
Yes, a consultation is a separate appointment that helps determine if you're a good candidate for a color service. By doing a consultation it gives the client the ability to ask questions and obtain a clear understanding of the process as well as the associated cost for the color service. Consultations must be performed 48 hours prior to appointments.
HOW SHOULD I PREPARE FOR MY COLOR CONSULTATION?
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shade and the styling in the photo should mimic how you wear your hair 90% of the time.
One photo should be a color similar to your desired color but one that you dislike.
HOW SHOULD MY HAIR BE FOR MY COLOR APPOINTMENT?
Hair needs to be stretched, you can blow dry it straight. The hair doesn’t have to be bone straight but be stretched, untangled and manageable.
DO YOU PROVIDE HAIR LOSS SERVICES?
No, I do not offer hair loss treatments or services aimed at regrowing hair. If you are experiencing hair loss, I recommend consulting a Dermatologist for a proper diagnosis and treatment plan. However, as a Trichologist, I am not licensed to diagnose medical conditions or perform medical procedures.
DO YOU PROVIDE HAIR LOSS STYLING SERVICES?
Yes, depending on the severity of your hair loss, I may be able to recommend natural hairstyles or extension options that are suitable for your current condition.
DO YOU PROVIDE SERVICES FOR SCALP CONDITIONS?
Yes, I offer non-medical scalp treatments designed to support scalp health and maintenance for conditions such as psoriasis, seborrheic dermatitis, and dandruff. These treatments are not a substitute for medical evaluations or diagnoses. If you suspect you have a scalp condition and have not yet received a diagnosis, please consult a Dermatologist.
DO YOU WORK WITH CLIENTS WO ARE TRANSITIONING FROM RELAXER?
Yes, if the client is transitioning from a relaxer and is ready to big chop and cut off all the straight ends. We do not do short barber haircuts, if you wish to cut your hair or chop it off shorter than 2 inches then we suggest seeing a barber.
DO YOU WORK ON CLIENT WHO HAVE LOSS OF CURL FROM HEAT, COLOR, TEXTURIZER, SMOOTHING TREATMENT OR KERATIN TREATMENT?
Yes, as-long as the damage isn't severe we need some texture to be able to style it in a twist style. Loss of curl or elasticity hair vs transitioning hair is different when it comes to big chopping. Loss of curl or elasticity hair can vary throughout the hair, it can be at the roots, mid shaft, and the ends in different areas of the hair. Only way to get rid of that damage is to fully shave it all off.
I recommend transitioning at least 9-12 months or however long it takes for the curl to be back healthy. Unfortunately we cannot repair damage, you must cut it off. Which is why we suggest transition for at least a year before coming in. Please be patient and understand that it can take time to get your hair back healthy.