Please Read Before Booking
Thank you for your interest in booking with Naturally Chic Salon
We are very honest about what service we can and cannot do. We cannot repair or fix heat damged hair, chemically altered hair or breakage. Please read through all of my policies and information provided below before booking your service to ensure you qualify for our services. Booking an appointment means you are in full agreement with policies and information provided.
We are very honest about what service we can and cannot do. We cannot repair or fix heat damged hair, chemically altered hair or breakage. Please read through all of my policies and information provided below before booking your service to ensure you qualify for our services. Booking an appointment means you are in full agreement with policies and information provided.
COVID-19 PROTOCOLS
IF YOU’RE SHOWING ANY SYMPTOMS THAT YOU MAYBE SICK PLEASE RESCHEDULE APPOINTMENT.
Clients will be required to complete our Safe Salon Client Waiver each visit to the salon acknowledging they have no current symptoms of COVID-19, have not traveled or been in contact with person or persons infected with the virus within the past 30 days. Failure to comply with completion of this form will result in services being denied.
IF YOU’RE SHOWING ANY SYMPTOMS THAT YOU MAYBE SICK PLEASE RESCHEDULE APPOINTMENT.
- The salon will be disinfected after each client appointment.
- Both stylist and client must wear mask during appointment. Mask that has the string that goes around your earlobe. If you need a facemask it can be purchase at additional cost of $5. If your getting color service you will want a disposable mask to avoid any color getting on your cloth mask.
- Temperatures will be taken before entering the suite. Any temp of 99F will not be able to receive services will have to reschedule appointment.
- No extra guest.
- Please limit the items you bring with you to your service to one handbag or wristlet, cell phone & keys.
- Each appointment has it’s own block of time. No other services can be added to the service because of the allot time that it was booked for. Please add on all extra add on's at the time of booking
- Upon arrival to salon take the elevator to the Basement, once out the elevator our salon is to the left straight ahead. Ring door bell to let me know that you’re here at the salon.
Clients will be required to complete our Safe Salon Client Waiver each visit to the salon acknowledging they have no current symptoms of COVID-19, have not traveled or been in contact with person or persons infected with the virus within the past 30 days. Failure to comply with completion of this form will result in services being denied.
NATURALLY CHIC POLICIES:
Please read through all of my policies and information provided below before booking your service. Booking an appointment means you are in full agreement with policies and information provided.
APPOINTMENTS
We are a by appointment only salon. We do encourage our guest who have chosen us as their primary salon service provider to book appointments in advance. It's not our practice to "squeeze" guests in as we understand that diminishes the level of service and the experience we desire for our guests. Should you like to book an appointment with us you can do so by our online booking system 24/7.
WAITLIST
If you don’t see a current date available for the time or day you’re looking for you can add yourself to our waitlist on our booking site. By adding yourself, if any availability comes available you will be notified immediately via email.
DEPOSITS
In order to reserve your appointment, our salon requires a $50 deposit to secure your appointment. This deposit is non-refundable or transferable and will be applied to your scheduled appointment upon arrival. Should you No-Show/No-Call, Reschedule, or not Cancel within the required timeframe per our cancellation policy, your deposit will be forfeited and will not be refunded. Should you desire to reschedule another appointment, a new deposit will be required.
CANCELLATIONS
We understand that schedules change and we respectfully ask that if you should need to cancel your appointment you have with us, we require it be 48 hours before your schedule appointment. Failure to do so prior to the 48 hours will result in a cancellation fee. To cancel your appointment, do so by clicking on your confirmation email or logging into your profile on our booking system.
Any deposit made will not be refunded or transferable if you should cancel your appointment.
- Cancellation made under 48 hours is subject to a fee equivalent to $25 that will be charged to the credit card on file.
- Cancellation made 24 hours or same day will be subject to be charged $50 that will be charged to credit card on file
RESCHEDULE
We understand that schedules change and we respectfully ask that if you should need to cancel your appointment do so 48 hours prior to your scheduled appointment to avoid any additional fees. To cancel your appointment, do so by clicking on your confirmation email or logging into your profile on our booking system and cancel your appointment. Make sure when booking your appointment that the date and time doesn't conflict with your schedule to avoid needing to reschedule your appointment.
LATE ARRIVAL
We no longer offer a grace period for appointments, our services time are designed to ensure you receive the best service experience possible, and within the time required to perform the service requested. Arriving late is taking away from that time and will throw off my schedule and it isn’t fair to my next scheduled client. Arriving late to your appointment could result in not being able to be serviced and the appointment being rescheduled. If the appointment needs to be rescheduled you will be charged the same day cancellation fee as stated above.
(If you are coming from out of town or state, please take extra time in case it may be heavy traffic) PLEASE arrive on time.
NO CALL NO SHOWS
To serve you better, our salon provides confirmation notifications 72 hours before your scheduled appointment. It is with this notification we ask that if you are unable to keep your scheduled time with us, you notify us within the required time frame. Should you not call within the required time frame or fail to show without notification, we will result in a no show cancellation fee of 100% of your total service charge or the remaining balance of your service total. This fee will be due the day of no call/no show.
PAYMENTS
We accept cash, debit, and credit card payments, and Naturally Chic gift cards/certificates. We ask all tips be in cash only please. We do not accept checks. If using a credit/debit card name must be that same on valid ID or driver license.
All balances are due on your scheduled day of the appointment. No Exceptions. The credit card on file is only charged if you no call/no show your appointment, cancellations, or reschedule wasn't canceled 48 hours prior to your scheduled appointment.
HAIR PREPARATION
Please arrive with your hair thoroughly detangled, and properly remove any excessive product build-up (gel, edge control etc), matted and or knots from the hair.
If your hair isn't properly prepared for your service as instructed you will decline service. The non-transferable deposit will also be forfeit and you will be charged a cancellation fee of 100% the service charge of your service.
- Any Curly Cut Service- hair must be styled in a defined wash & go that’s 1-2 days old
- Color Consultation- hair must have been shampooed in the last 5 days, and loose so that we can do a test strand
- All other services- hair must be combed out & fully detangled from the previous style.
SERVICE GUARANTEE | REDO/REFUND POLICY FOR SERVICES
We are committed to Customer Satisfaction therefore, If you are not satisfied with the results of your salon service due to a possible error made by us, please express your questions or concerns with the stylist before leaving the salon. Please note that we do not offer refunds for any salon services, we do not redo hair once you have left the salon.
PHOTOS/VIDEOS
We showcase our work through 📸📹 photos/videos. By booking an appointment you are agreeing to any photos or videos before, during & after your service being taken or recorded to be posted on our website, social media or marketing material..
NON-KID FRIENDLY SALON
Our goal is to provide our guests with the best experience possible. We like to create an atmosphere for our guests to be able to come to relax without any distractions. You must be 18 yrs. old to receive services at our salon.
APPOINTMENTS OUTSIDE OF HOURS OF BUSINESS
We do realize that there may be times emergencies arise where a service may be needed. Should that situation arise and you are in need of a service after hours or a day the salon is closed and we choose to accommodate the request, there will be an additional fee that will be added to your service.
RETURN POLICY
ALL SALES ARE FINAL for any hair care products, digital courses, hair accessories, or devices. We do not accept returns on any products purchased once you leave the salon.
GIFT CARDS/E-GIFT CERTIFICATES
We only accept Gift cards that were purchased on our site for our salon. No outside visa/mastercard gift cards are accepted.
Naturally Chic Salon Gift cards & E-Gift certificates should be treated as cash. ALL SALES ARE FINAL; Gift cards & E-Gift certificates cannot be exchanged, not transferable or may not be refunded for any reason. Gift cards or E-Gift certificates contain value that may be used to purchase merchandise and hair services. However, they cannot be used to purchase other gift cards or e-gift certificates.
Please present your Gift cards or E-gift certificates upon departure and your sale will be deducted from your card's balance. All remaining balances must remain on your card; no cash value; cannot be redeemed for cash. Cards are valid for 12 months after issue date.
Naturally Chic Salon is not responsible for cards that are lost, stolen, damaged or used without authorization
FREQUENTLY ASKED QUESTIONS
WHERE IS NATURALLY CHIC SALON LOCATED?
We're located inside the Office Building; the address is 1495 Morse Road Suite B3 Columbus, Oh 43229. (Next to Chase Bank)
HOW DO I BOOK AN APPOINTMENT?
We do all our booking through our online booking site where you can book online 24/7 at your convenience.
WHAT DO YOU SPECIALIZE IN?
We provide services to women and men who wear their hair natural. We specialize in cutting, coloring, and styling naturally curly, coils and wavy texture hair in its natural state.
We also service women and men who are experiencing hair loss issues,
IS THIS A KID FRIENDLY SALON?
No, this is an adults only salon, we like to create an atmosphere for our clients to be able to come to relax without any distractions. You must be 18 yrs. or older to receive a service in the salon.
DO YOU ACCEPT WALK-INS?
Our salon is a by appointment only salon, we currently don't offer walk-in services due to we may not be able to accommodate requests for walk-ins or same day appointments. We prefer all clients’ to book online through our online booking site to receive a service from us.
WHAT SERVICE DO I BOOK FOR?
If you're a New Client you should be choosing an appointment off our new client services, depending on which style you want to wear. We've included a brief description of services and what's included in the services.
CAN I BRING MY FRIEND, FAMILY OR CHILDREN WITH ME TO MY APPOINTMENT?
No extra guests are allowed in the suite unless being serviced due to the limited space. No pets or animals.
WHAT SERVICES DO YOU OFFER?
All services that we offer are listed on our service menu. We do not do any weave, extension, wigs, Locs, braids/cornrows, jerhi curl, Gina curl, smoothing treatments, keratin treatments, finger waves, crochet braids, braids with weave,
We do not add any extensions to our hair styles, we only work with the hair you have.
WHAT IS A CURLY CUT?
A Curly cut is a cutting technique where you cut the hair in its natural state done on dry defined curls, coils and kinks. I am Cut it Kinky and Deva trained, which cutting method used will be customized to each client’s hair.
IS A CURLY CUT RIGHT FOR ME?
Our clientele is 100% committed to wearing their hair naturally curly. If you aren't ready to commit to wearing your hair curly and you straighten it even occasionally our curly cut services are not for you. Our curly cuts are customized to fit your curls, coils or kinky the way it's naturally grown out your head.
If you wear your hair or intend to wear your hair curly 90% of the time, a curly cut is for you. A curly cut will help give your curls a nice shape.
FOR CURLY HAIR CUT APPOINTMENT
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shape that you want your hair to be cut like.
One photo should be a shape similar to your desired cut shape but one that you dislike.
*Keep in mind the pictures should be of similar length, density of your current hair or desired cut you want*
ARE COLOR CONSULTATIONS REQUIRED FOR NEW, EXISTING OR NEVER SEEN CLIENTS?
Yes, a consultation is a separate appointment that helps determine if you're a good candidate for a color service. By doing a consultation it gives the client the ability to ask questions and obtain a clear understanding of the process as well as the associated cost for the color service. Consultations must be performed 48 hours prior to appointments.
HOW SHOULD I PREPARE FOR MY COLOR CONSULTATION?
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shade and the styling in the photo should mimic how you wear your hair 90% of the time.
One photo should be a color similar to your desired color but one that you dislike.
HOW SHOULD MY HAIR BE FOR MY COLOR APPOINTMENT?
Hair needs to be stretched, you can blow dry it straight. The hair doesn’t have to be bone straight but be stretched, untangled and manageable.
DO YOU TAKE DOWN PREVIOUS HAIRSTYLE?
No, I do not take down previous styles. Please have style taken down upon arrival to appointment & have hair fully detangled. An upcharge will be added if hair isn't properly detangled. That means no twists, braids should be in the hair please comb them out. Please arrive with your hair thoroughly detangled, and properly remove any excessive product build-up (gel, edge control etc), matted and or knots from the hair. Read the description of service & have hair prep as listed in the description.
DO YOU WORK WITH CLIENTS WHO ARE TRANSITIONING FROM RELAXER?
Yes, if the client is transitioning from a relaxer and is ready to big chop and cut off all the straight ends. We do not do short barber haircuts, if you wish to cut your hair or chop it off shorter than 2 inches then we suggest seeing a barber.
DO YOU WORK ON CLIENTS WHO HAVE DAMAGE HAIR FROM HEAT, COLOR, TEXTURIZER, SMOOTHING TREATMENT, KERATIN TREATMENT?
No, anything that has altered or damaged the curls to be straight and wont revert back to its natural pattern. Damage hair vs transitioning hair is different when it comes to big chopping. Damage hair can vary throughout the hair, it can be at the roots, mid shaft, and the ends in different areas of the hair. Only way to get rid of that damage is to fully shave it all off.
I recommend transitioning at least 9-12 months or however long it takes for the damage to be gone. Unfortunately we cannot repair damage, you must cut it off. Which is why we suggest transition for at least a year before coming in. Please be patient and understand that it can take time to get your hair back healthy.
IF YOUR HAIR IS SEVERELY DAMAGE YOUR WILL BE REFUSED SERVICE, PLEASE DO NO BOOK AN APPOINTMENT
We're located inside the Office Building; the address is 1495 Morse Road Suite B3 Columbus, Oh 43229. (Next to Chase Bank)
HOW DO I BOOK AN APPOINTMENT?
We do all our booking through our online booking site where you can book online 24/7 at your convenience.
WHAT DO YOU SPECIALIZE IN?
We provide services to women and men who wear their hair natural. We specialize in cutting, coloring, and styling naturally curly, coils and wavy texture hair in its natural state.
We also service women and men who are experiencing hair loss issues,
IS THIS A KID FRIENDLY SALON?
No, this is an adults only salon, we like to create an atmosphere for our clients to be able to come to relax without any distractions. You must be 18 yrs. or older to receive a service in the salon.
DO YOU ACCEPT WALK-INS?
Our salon is a by appointment only salon, we currently don't offer walk-in services due to we may not be able to accommodate requests for walk-ins or same day appointments. We prefer all clients’ to book online through our online booking site to receive a service from us.
WHAT SERVICE DO I BOOK FOR?
If you're a New Client you should be choosing an appointment off our new client services, depending on which style you want to wear. We've included a brief description of services and what's included in the services.
CAN I BRING MY FRIEND, FAMILY OR CHILDREN WITH ME TO MY APPOINTMENT?
No extra guests are allowed in the suite unless being serviced due to the limited space. No pets or animals.
WHAT SERVICES DO YOU OFFER?
All services that we offer are listed on our service menu. We do not do any weave, extension, wigs, Locs, braids/cornrows, jerhi curl, Gina curl, smoothing treatments, keratin treatments, finger waves, crochet braids, braids with weave,
We do not add any extensions to our hair styles, we only work with the hair you have.
WHAT IS A CURLY CUT?
A Curly cut is a cutting technique where you cut the hair in its natural state done on dry defined curls, coils and kinks. I am Cut it Kinky and Deva trained, which cutting method used will be customized to each client’s hair.
IS A CURLY CUT RIGHT FOR ME?
Our clientele is 100% committed to wearing their hair naturally curly. If you aren't ready to commit to wearing your hair curly and you straighten it even occasionally our curly cut services are not for you. Our curly cuts are customized to fit your curls, coils or kinky the way it's naturally grown out your head.
If you wear your hair or intend to wear your hair curly 90% of the time, a curly cut is for you. A curly cut will help give your curls a nice shape.
FOR CURLY HAIR CUT APPOINTMENT
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shape that you want your hair to be cut like.
One photo should be a shape similar to your desired cut shape but one that you dislike.
*Keep in mind the pictures should be of similar length, density of your current hair or desired cut you want*
ARE COLOR CONSULTATIONS REQUIRED FOR NEW, EXISTING OR NEVER SEEN CLIENTS?
Yes, a consultation is a separate appointment that helps determine if you're a good candidate for a color service. By doing a consultation it gives the client the ability to ask questions and obtain a clear understanding of the process as well as the associated cost for the color service. Consultations must be performed 48 hours prior to appointments.
HOW SHOULD I PREPARE FOR MY COLOR CONSULTATION?
Bring 2-3 inspiration photos to your appointment.
Two of the photos should include the desired shade and the styling in the photo should mimic how you wear your hair 90% of the time.
One photo should be a color similar to your desired color but one that you dislike.
HOW SHOULD MY HAIR BE FOR MY COLOR APPOINTMENT?
Hair needs to be stretched, you can blow dry it straight. The hair doesn’t have to be bone straight but be stretched, untangled and manageable.
DO YOU TAKE DOWN PREVIOUS HAIRSTYLE?
No, I do not take down previous styles. Please have style taken down upon arrival to appointment & have hair fully detangled. An upcharge will be added if hair isn't properly detangled. That means no twists, braids should be in the hair please comb them out. Please arrive with your hair thoroughly detangled, and properly remove any excessive product build-up (gel, edge control etc), matted and or knots from the hair. Read the description of service & have hair prep as listed in the description.
DO YOU WORK WITH CLIENTS WHO ARE TRANSITIONING FROM RELAXER?
Yes, if the client is transitioning from a relaxer and is ready to big chop and cut off all the straight ends. We do not do short barber haircuts, if you wish to cut your hair or chop it off shorter than 2 inches then we suggest seeing a barber.
DO YOU WORK ON CLIENTS WHO HAVE DAMAGE HAIR FROM HEAT, COLOR, TEXTURIZER, SMOOTHING TREATMENT, KERATIN TREATMENT?
No, anything that has altered or damaged the curls to be straight and wont revert back to its natural pattern. Damage hair vs transitioning hair is different when it comes to big chopping. Damage hair can vary throughout the hair, it can be at the roots, mid shaft, and the ends in different areas of the hair. Only way to get rid of that damage is to fully shave it all off.
I recommend transitioning at least 9-12 months or however long it takes for the damage to be gone. Unfortunately we cannot repair damage, you must cut it off. Which is why we suggest transition for at least a year before coming in. Please be patient and understand that it can take time to get your hair back healthy.
IF YOUR HAIR IS SEVERELY DAMAGE YOUR WILL BE REFUSED SERVICE, PLEASE DO NO BOOK AN APPOINTMENT